Services

Customized IT Solutions For Your Business

No two businesses are the same, which is why, at ITeck Managed Services, we understand that we offer tailored IT managed service packages designed to meet your specific needs.

Whether you’re a small business requiring essential IT support or a medium-sized company looking for comprehensive IT solutions, our packages provide the flexibility and expertise to keep your systems running smoothly.

Plus & Complete Packages

Our two service tiers, Plus and Complete, offer transparency, proactive management, and predictable costs.

Choose the level of support that fits your operations, and leave the rest to us.

Service

Plus

Complete

Response Times
Initial response within 2 hours
Initial response within 1 hour
On-site Scheduling of Technician
1-2 days
Same Day
Phone and Remote Support
Unlimited
Unlimited
Remote Monitoring
24/7 system monitoring
24/7 system monitoring
Monthly Network Reporting
Available
Included
Windows Patch Management
Included
Included
On-Site Maintenance
Once per year*
Included
Managed Anti-Virus
Available
Available
Spyware/Malware Monitoring & Removal
Included with Managed A/V
Included with Managed A/V
Virus Removal & Cleaning New Hardware​
Included with Managed A/V
Included with Managed A/V
Software Installation
On-Site Rate applies
On-Site Rate applies
Domain/User Management
Included
Included
Vendor Liaison
Additional rates apply
Included
Network Printer Management
Additional rates apply
Included

Please note that trip charges may apply for locations over 30 miles. Reduced labor rates are available for hardware and software installations.

Flexibility Designed for Your Business

Every business has unique IT demands, and at ITeck, we empower you to choose a package that reflects your priorities. Whether you require basic support or complete coverage, we’ve got you covered.

Predictable Costs,
No Surprises

Our fixed monthly fees eliminate unexpected expenses. You can budget with confidence, knowing your IT needs are fully supported without the risk of surprise costs.

Proactive Problem Solving

With ITeck’s proactive approach, IT issues are detected and resolved before they escalate. This ensures your team experiences minimal disruptions and can focus on the tasks that matter most.

Transparent Reporting

Gain valuable insights into the health of your IT infrastructure with regular network reports. Stay informed and plan for future technology upgrades with ease.

Advanced IT Services

24/7 Remote Monitoring
Round-the-clock system surveillance ensures your IT environment operates at peak performance every hour of the day.

Patch Management
We handle critical updates, ensuring your software and systems remain secure and efficient.

Backup & Storage Monitoring
Keep your data safe with real-time backup observations. If an issue arises, we’re ready to make adjustments on demand to safeguard your information.

Managed Anti-Virus
Your IT systems remain protected with the latest antivirus software, monitoring, and removal services included in both packages.

On-Site Maintenance
For those choosing the Complete package, seamless on-site support ensures your operations receive personalized attention whenever necessary.

Vendor Management
For clients with the Complete plan, we manage relationships with third-party vendors on your behalf, simplifying your workload.

Take the Next Step Toward Reliable IT Management

The right IT service package can drive your business forward and eliminate common technology hassles. Whether the Plus plan suits your needs or you’re ready for the all-encompassing Complete experience, ITeck Managed Services is here to guide your IT transformation.