Managed IT services for your business
IT managed services packages to fit your needs
Different businesses have different needs for IT managed services.
ITeck Managed Services offers three plans to cover both small and medium-sized businesses. You can decide if you need your managed IT service provider monitoring your system 24/7 or if normal business hours are adequate. In the event of an IT emergency, do you need assistance right away, or can you wait a little bit?
Check out the chart below to determine the best managed services pricing for your business needs. Please contact us if you have additional questions.
|Response Times||Initial Response within 2 hours||Initial Response within 1 hour|
|On-site scheduling of technician||1-2 days||Same Day|
|Phone and Remote Support Sessions||Unlimited||Unlimited|
· Server Stability & Performance
· Notification of Unusual Events
· Daily Backup Monitoring
· Daily Firewall Monitoring
· Daily Anti-Virus Monitoring
|24×7 Monitoring||24×7 Monitoring|
|Monthly Network Reporting||Available||Included|
|Windows Patch Management||Included||Included|
|On-Site Maintenance||Once Per Year*||Included|
|3rd Party Software Upgrades||On-Site Rate applies||On-Site Rate applies|
|Spyware/Malware monitoring and Removal||Included with Managed A/V||Included with Managed A/V|
|Virus REMOVAL and Cleaning*||Included with Managed A/V||Included with Managed A/V|
|Installation of new hardware and software||On-Site Rate applies||On-Site Rate applies|
|Vendor Liaison||Additional rates apply||Included|
|Network Printer Management & Maintenance||Additional rates apply||Included|
|TRIP CHARGE FOR OVER 30 MILES||*Reduced Labor Rate: all hardware and/or software cost will be additional|